FAQ - Zhuhai Gotech Intelligent Technology Co., Ltd.

Q

Do you have technical instructions if I buy your product?

A

Please read the user manual carefully for your reference, we have detailed instructions on it. If your problems still can not be solved, welcome to contact us for help, also we can send your video instruction. We will also send you updated software regularly if you need it.
Q

Can I print my own brand logo on your product?

A

Sure, OEM orders are highly welcome. Please write us the details of your requirement in inquiry. In this way, we can offer you the most accurate answer at the first time.
Q

What's your minimum order quantity?

A

Our MOQ is based on different items. Small orders are also welcome, but the unit price is also different from the wholesale price.
Q

What payment terms do you have?

A

We accept Alibaba Trade Assurance, Paypal, China Bank Transfer, Escrow, T/T Wire Transfer, L/C, Western Union, and Money Gram.
Q

What is your shipping way?

A

We usually ship it via DHL/TNT or other express for small orders. If you have a big quantity, you can choose Air or Sea shipment.
Q

What about the lead time for mass production?

A

Honestly, the lead time depends on the order quantity and the season you place the order. The lead time of the MOQ is about 7-10 days, and generally speaking, we suggest that you start your inquiry a month before the date that you would like to get the products.
Q

When I turn on my receiver, there is no power.

A

Please check the below:
Check that the power lead is plugged in at the mains and switched on.
Check that it is connected to the back of the receiver.
Ensure that the power switch is on at the back of the receiver.
Check the fuse if applicable.
Q

Frequently used Abbreviation in digital television

A

A
ANSI (American National Standard Institute)
AQL (Acceptable Quality Level)
C
CA (Conditional Access)
CAM (Conditional Access Module)
CAS (Conditional Access System)
CI (Common Interface)
D
Decoder: A digital set-top box will normally contain three separate decoders for converting the digital bit-stream back into a format that can be heard and viewed by the subscriber.
DHCP (Dynamic Host Configuration Protocol)
DiSEqC (Digital Satellite Equipment Control): A standard through which it is possible to let a DiSEqC compatible receiver send a signal over the RF cable to a switching device to switch between different LNBs or dishes. The DiSEqC uses the 22 kHz signal to control the switching device.
DVB (Digital Video Broadcasting)
E
Encoder: Encoders are devices used to digitize, compress, and scramble a range of audio, video, and data channels. Digital encoders allow TV operators to broadcast several high quality video programs over the same bandwidth that was formerly used t